A lot of help seekers may not know what general information is helpful and often essential for troubleshooters to answer their questions and where and how to find it. Luckily Windows 98\Win98SE\WinME\Win2000, all, have a tool, Msinfo32.exe that contains a lot of valuable information.
The easiest method to access Msinfo32.exe in Windows 98\Win98SE\WinME\ and copy the information is as follows:
1. Click Start, click Run, type msinfo32.exe in the Open: box, and then click OK.
2. On the Microsoft System Information window the Left pane will show System Information already highlighted, if not, click to select it.
3. On the menubar, click Edit> Select All>Edit>Copy to select and copy the contents of Right pane
4. Paste on a text editor like Notepad/WordPad or Word processor like MS Word and save with a file name compspec
5. Any time you make a post in the Forum, open the file,copy and paste the information at the bottom of the message as your Computer specifications.
Note: You can find a lot of useful additional hardware and software information from the same tool.
If you dont run the OS's like above, at least provide the following information:
- what exactly do you do when the problem occurs, in very small steps.
- what OS are you using
- what is the speed of your processor
- how much RAM do you have
- if the problem has anything to do with the internet: what is your connectiontype, what is your browser.
I hope this will help everybody to make sure their questions CAN be answered instead of saying: "HELP, i got a problem with my browser, it doesnt work". :-)
